IKEA replied

With all the attempts of resending over resending, finally one of the mails slipped through and a person-in-charge replied. Here's how it reads:

Dear Yeong,

Thank you for your interest and support with IKEA.

First and foremost, please allow me to apologize for your experience with us on your visit here on the September 21, 2008.

We will continue to remind all co-workers to be more mindful and polite when attending to our customers. We have also taken up your feedback with the respective managers, for them to action and brief to all co-workers .

Again I apologize for your experience. Please also allow me to assure you that we value your support and appreciate your feedback to us.

Kindly do reply us to let us know on the quantity of the Antionus basket insert that you would like to purchase together with your contact number, for us to follow-up and assist your purchase.

Thank you for your kind understanding.

Best Regards,
Meka
IKEA,
IKANO Power Centre.

Thanks Meka! You could have just let me know if there's still stock and exactly where the item is located. I'd always prefer to get the item myself. But still I appreciate the reply =)